At Pixros, we aim to ensure your satisfaction with every purchase. We offer a hassle-free return and refund policy for eligible items. Please review the following details:
Returns Exceptions
The following items are not eligible for return or refund:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products returned without the original packaging and accessories
Damaged Products
If you receive a damaged product, please contact our customer service team immediately at [email protected]. We will promptly replace the damaged item or provide a refund.
Defective Products
If you receive a defective product, please contact our customer service team immediately at [email protected]. We will promptly replace the defective item or provide a refund.
Return Process
You have 30 calendar days from the date of receipt to initiate a return. To be eligible, the item must be unused and in its original condition. It must be returned in the original packaging along with the receipt or proof of purchase.
To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return in your email. Our team will provide you with the return address and instructions on how to complete the return process.
Once we receive and inspect your returned item, we will notify you of the return status. We will promptly update you regarding your refund.
Refund Process
After receiving and processing the returned item, we will issue a refund to the original payment method. Please note that the refund process may take up to 7-10 business days to complete, depending on your financial institution.
Warranties
Pixros offers warranties for all products sold on our website. The duration of the warranty varies depending on the specific product and is indicated on the product page. If you encounter any warranty issues, please contact our customer service team at [email protected].
Contact Us
If you have any questions regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected].