At Pixros, we understand that circumstances can change, and orders may need to be canceled. Our Cancellation Policy is designed to accommodate these situations while ensuring a seamless process for both our customers and our team.
Order Cancellation
If you wish to cancel an order, please contact our customer service team at [email protected] as soon as possible. If the order has not yet been processed, we will cancel it and provide a full refund. However, if the order has already been processed and is in transit, cancellation may not be possible, and our return and refund policy will apply.
Change of Mind
If you change your mind about a purchase, our return and refund policy will apply. Please refer to our return and refund policy for detailed information on how to initiate the return process.
Incomplete or Incorrect Information
If incomplete or incorrect information is provided during the ordering process, it may prevent us from accurately processing your order. In such cases, we will reach out to you to correct the information. If the order cannot be completed due to the incomplete or incorrect information provided, we will issue a full refund.
Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please contact us at [email protected].